Securus Technologies is one of the most experienced providers of government information management solutions, inmate communication solutions, and parole tracking solutions. The company’s client base consists of more than 2,000 correctional centers in 45 states of the US, Mexico, Canada and the District of Columbia. These services also reach more than one million inmates locked up in federal and state prison systems nationwide.
Securus is also critically acclaimed for its innovative technologies and prompt customer service. The firm’s service charter is centered on the specific needs and demands of the law enforcement and corrections agencies. Despite having four regional offices in the U.S., Securus Technologies conducts most of its operations from its headquarters in Dallas, TX.
Facility Customer Comments
In a move to improve its customer service, Securus Technologies usually invites customers to comment on how the company’s technologies have been useful. The comments are sent to Securus in the form of emails or formal letters. These reviews are written by prison and jail officials from corrections agencies across the U.S. They are meant to gauge the effectiveness of products and services developed by Securus Technologies.
Rick Smith, the firm’s CEO, said that new products and services are developed on a weekly basis to enable corrections and law enforcement agents to fight crime. The CEO is also hopeful that his company will continue improving customer experience based on the submitted comments. One comment directed to Securus was about how a law enforcement officer managed to use information extracted from phone conversations to get a search warrant.
In another letter sent to Securus, a client praised Securus Technologies for their efforts on revolutionizing the incarceration environment. The client also mentioned that prison systems are safe these days thanks to Securus’ innovative solutions. The client pointed out that suspicious conversations between inmates and people on the outside can be monitored and flagged.