Contraband phones in the hands of inmates is an extremely dangerous thing. Nobody can tell the story of the related dangers better than Robert Johnson. Having been a victim of a crime perpetrated through unauthorized cell phones in prisons, Robert has now dedicated his life to helping eliminate the menace. It all happened in 2010, while Robert was working at Lee Correctional Institution in South Carolina. As an officer who had been engaged in the confiscation of contraband for 15 years, Robert had rubbed the shoulders of prison gangs benefiting from illegal phones the wrong way. He became a target.
On the fateful morning of March 5th, 2010, an intruder tracked him to his home and ended up shooting him six times in his chest and stomach. Johnson agrees even his doctors still consider his survival a great miracle, the gunshot wounds were almost tragic. Since then, Robert Johnson has undergone more than 24 surgeries and pretty much remains in pain.
Sean Echols a convict who had been released not long before the crime was apprehended and judged for the attempt on Johnson’s life. Prison gangs had contacted Echols through a contraband phone. Paid him through a reloadable Greendot card and just like that the life of a corrections officer was in danger.
With such a horrifying experience, Robert Johnson now works for Securus Technologies as a consultant. The company is now deploying advanced containment technology that absolutely manages the problem of contraband phones in prisons. The technology takes off unauthorized phones in a specific facility from any network rendering them useless.
As a 3.30 minute video filmed on Facebook live by an inmate with a contraband cellphone began to circulate online, Johnson could not understand why elected leaders could not take advantage of available technology. It is incidents like that one that Securus Technologies’ Wireless Containment Solutions is designed to stop. There is a zero chance that a criminal convicted of burglary and brandishing a knife could have used a contraband in a facility deploying the WCS technology.
A few weeks ago, Securus Technologies released crucial data that gives a picture of how dire the situation had become in some facilities. Between July 2016 and July 2017, Securus Technologies’ Wireless Containment Solutions detected and prevented 1.7 million illegal communications in only 8 prison facilities. Nobody needs to imagine the damage prevented by the blockage of those illegal phone calls. Looking at the latest incidence, however, Johnson was glad that it was just a video and not another event where a criminal was organizing a crime from behind bars.
To captain Johnson, preventing another attempt on the life of a hard-working citizen is on top of the agenda. With technologies like that deployed by Securus Technologies, we can always ensure public safety for citizens and inmates alike.
Securus Technologies is one of the most experienced providers of government information management solutions, inmate communication solutions, and parole tracking solutions. The company’s client base consists of more than 2,000 correctional centers in 45 states of the US, Mexico, Canada and the District of Columbia. These services also reach more than one million inmates locked up in federal and state prison systems nationwide.
Securus is also critically acclaimed for its innovative technologies and prompt customer service. The firm’s service charter is centered on the specific needs and demands of the law enforcement and corrections agencies. Despite having four regional offices in the U.S., Securus Technologies conducts most of its operations from its headquarters in Dallas, TX.
Facility Customer Comments
In a move to improve its customer service, Securus Technologies usually invites customers to comment on how the company’s technologies have been useful. The comments are sent to Securus in the form of emails or formal letters. These reviews are written by prison and jail officials from corrections agencies across the U.S. They are meant to gauge the effectiveness of products and services developed by Securus Technologies.
Rick Smith, the firm’s CEO, said that new products and services are developed on a weekly basis to enable corrections and law enforcement agents to fight crime. The CEO is also hopeful that his company will continue improving customer experience based on the submitted comments. One comment directed to Securus was about how a law enforcement officer managed to use information extracted from phone conversations to get a search warrant.
In another letter sent to Securus, a client praised Securus Technologies for their efforts on revolutionizing the incarceration environment. The client also mentioned that prison systems are safe these days thanks to Securus’ innovative solutions. The client pointed out that suspicious conversations between inmates and people on the outside can be monitored and flagged.
Securus Technologies is a large provider of parolee tracking, detainee communications including government information management solutions. This company serves about 2,600 correctional facilities in forty-five states, Canada, District of Columbia and Mexico, as well as over 1,000,000 inmates all over the nation. Their headquarters are in Dallas, Texas, but they have four regional offices in Dallas metro and one at Atlanta, Georgia. Services offered by Securus Technologies make the society and facilities safer.
Comments shared by users
I would like to share some samples of the comments prison and jail officials have shared in regards to the services Securus Technologies provide throughout the United States. These comments are from people who use the technology to make the facilities more efficient, safer, save lives and reduce recidivism:
- ” This recent technology has helped me to learn valuable information and I have realized that it can improve our entire facility.”
- ” I was impressed with the Securus Technology center, including the patents they have displayed. This proves that this firm is a true industry leader.”
- ” The products, customer service and reliability offered by Securus and its representatives are pleasing.”
- ” I have realized that Securus is consistently innovative and stands on the forefront of the industry.”
- ” The commitment Securus has made to update investigative tools and solutions upon request has made operations increasingly efficient.”
- ” I hope that there will be more technology breakthroughs and the same amazing customer service always.”
- ” This stable calling platform makes sure that detainees contact their families. The investigative tools enable the facility staff to conduct investigations in the event of a potential security threat or harassment at the community or facility.”
These are just a few customer sentiments that all indicate the positive impacts that Securus has made in the security and communication industry.
Securus Technologies has long provided technologies and accompanying tech solutions to law enforcement agencies and correctional facilities across North America, and as a result have developed, and continues to refine an understanding of the nature of certain crimes and the framework relied upon in order for to prevent it from growing in size and scale. In a display of that applied knowledge and a continued working relationship with law enforcement, Securus published a number of feedback statements from some of their many clients, commenting on the reliability of their products and services and how well they contribute to the mission of crime prevention.
In the published packet are excepts from emails written by those in various correctional departments across the United States, including some more formal communication in the form of traditional pen-and-paper correspondence. They express the crucial need for reliable technology in order to solve and prevent criminality that threatens the greater public but also in keeping an orderly atmosphere within correctional facilities by properly monitoring inmates.
Richard A. Smith, Chairman and CEO for Securus Technologies, said that it’s a constant mission within the company to assure customers that their feedback is received with seriousness and it influences how they conduct business moving forward. Almost weekly new products or services are made available to corrections departments or law enforcement organizations, and Smith said that the communication flow between Securus and their clients make it possible to provide what they need most.
According to Smith, Securus receives thousands of electronic and traditional correspondence that reaffirms the company’s crucial role in maintaining public safety and orderly institutions crucial to the criminal justice system. The company’s commitment to that role they play in business and in society is one the company takes with pride and expects to continue to do so for the foreseeable future.
Confident in their reputation and tested competence and a tech company in this niche, Securus has a standing invitation to clients of its competitors, potential clients of this industry, and prospective investors to visit their campus in Dallas, Texas to learn more about what they are capable of in person.
Better Business Bureau is a company that rates other companies offering different types of services. In recent news, BBB stated that Securus Technologies meets accreditation standards set by BBB. The information was an indication that Securus Technologies has strived to provide leading Technology that is relevant and applicable to consumers. The firm has offered services such as customer service, customer policy, and customer experience. The firm has since received a rating of A+ from BBB. I find that not everyone online is happy with Securus Technologies and its success. There are companies like GTL that has strived to tarnish Securus name.
GTL recently made false allegations against Securus Technologies. Richard Smith, the Chief Executive Officer of Securus Technologies, came out to refute the claims. He added that the allegations were illogical given the superiority of the company. The company has since acquired several patents that protect its Technologies. On the other hand, GTL is a growing company that is trying to protect its patents. That is a clear indication that Securus Technologies could not have infringed patents by GTL.
GTL made other allegations stating that Securus Technologies had infringed its patents as far as innovations are concerned. It stated that Securus had used its video monitoring services which was not accessible. Securus Technologies made another press release to defend itself. The company CEO stated that Securus Technologies had enough innovations and video monitoring services. There was no way that it could have used GTL’s services. He went on to state that GTL had tried to solve the issue of patents at the PTAB. However, I find that such patents are only verifiable at the court of law. GTL has strived to go to court regarding the patents without success. There is no jury ready to listen to GTL’s claims. The reason is that GTL doesn’t have any evidence against Securus. The company CEO has advised that GTL should be seeking for patents and licenses instead of trying to pick fights with other companies.
For more than 10 years, Securus Technologies has been an industry leader when it comes to providing security and communications products and services to the law enforcement and correctional facility industry. The company, which is based out of Dallas, Texas, can provide its products and services to thousands of facilities, which can help to make them a safer and more efficient place to live, work, and visit.
The most popular products that the company provides are typically their communication products. Of these, the video visitation services have proven to be very popular with employees, administrators, inmates, and families. While the company is best known for providing these products, they also have gained a great reputation for providing a monitoring service for correctional facilities.
While the monitoring services have not been in place very long at many of the law enforcement facilities, they have already proven to be very effective. The company recently released a newsletter that has outlined many of the congratulatory and thankful messages from correctional facilities and law enforcement officers across the country.
The primary communication monitoring service that they can offer to a facility is a video messaging and phone conversation monitoring service. When a new phone call or video message between an inmate and another person is made, each party is required to acknowledge that the messages are being recorded and can be used as evidence. While this provision does not include conversations involving a lawyer, Securus is able to monitor many of the calls that are received. Through the monitoring of these phone calls, Securus is able to at time gather insight and evidence of past, current, or future crimes inside and outside of the facility. This information can then be passed on, which could result in the prevention of crimes or the issuance of a warrant.
Securus Technologies is amidst of making tremendous strides in their field. They have achieved the BICSI Installer 1 Certification from BICSI, Building Industry Consulting Service International for 11 of their specialists. Since Securus Technologies is working with BICSI, Building Industry Consulting Service International on a regular basis, there will surely be greater strides in the successes that are created for both of them.
Inside The Doors Of Securus Technologies
When entering the Securus Technologies company, people know that this is a company that can make inroads in all kinds of ways with their technology.
Securus Technologies is a leader that deals with the public safety arena on a regular basis. At Securus Technologies, they help with the monitoring and corrections of many different prisoners.
A Visit To BICSI, Building Industry Consulting Service International
When a person comes to BICSI, Building Industry Consulting Service International, there is a feeling of intense work ethics. BICSI, Building Industry Consulting Service International is always finding a way to assist with safety and security. They help the information and communication technology industry in many, intrinsic ways. During a day at BICSI, Building Industry Consulting Service International, the excellent team will be busy creating even better ways to assist with the field that they specialize in.
Since Securus Technologies is a company that continue to increase their lead in their field, it will be an impressive future for them.